Blog posts tagged with Culture

Are You a Leader That Listens? Or a Leader That Hears?

November 16, 2017 by John Hattery

Leaders often ask their employees for input when making decisions big and small, and listen with great sincerity and intent. If workers are given the opportunity to provide input, they figure, workers will be more accepting of the decisions, committed to the process, and invested in the desired outcomes, simply because they feel heard. Not necessarily. The problem is that while asking for input is important, and actively and respectfully listening to what employees have to say is critical, often workers don’t grasp the “bigger picture” that the leader is trying to address. As a result, sometimes a leader reaches conclusions and implements actions that appear to be contrary to the input provided. As a result, employees aren’t likely to get on board, and are more likely to question both the process and outcome. Even worse, they may get angry and lose trust in the leader because they feel as if their thoughtful advice was ignored. If this becomes a frequent pattern of behavior, employees will come to believe that leaders are just pretending to be interested, gathering input primarily to keep people from complaining. Clearly, the answer is not that leaders should abdicate to mob rule and blindly follow

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Joe Kanfer GOJO CEO shares Innovation Secrets

October 26, 2017 by Sam Wasylyshyn

On October 24th MAGNET teamed up with Brouse McDowell to host the first Manufacturing Executive Session at Brouse’s offices in Akron. The speaker for this session was Joe Kanfer, CEO of GOJO Industries, who delivered an amazing presentation on how GOJO successfully innovates. Joe laid out his 5 key ingredients for successful innovation: Drive out Fear Innovative companies develop a culture of confidence not fear. They reduce negative repercussions that come along with employees presenting new ideas and/or offering ways to improve things. Joe’s statement was “don’t get stuck in the middle”, don’t let fear paralyze you. In order to successfully innovate, get out from behind the computer, go visit your customers, stop making assumptions and start asking them the questions directly. Conduct Customer Research Innovation comes from understanding the work processes of your customers, knowing how they operate (ethnography), and delivering value by solving their problems. While you are “driving out fear” study the environment of your customers, investigate how your products are used, and look for other opportunities. Other opportunities will present themselves if you analyze your products before use or shortly after use. Watch Future Technology Trends Innovation doesn’t happen in a bubble. Technology is evolving fast,

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Does your work culture really need "fixing"?

April 12, 2016 by Liz Fox

New ways of business emphasize the importance of creating the “right” work environment. However, experts say culture isn’t something to be fixed; rather, it is achieved through implementing new processes to combat other challenges like outdated strategies or less-than-stellar business models. In an April 2016 article in Harvard Business Review, business leaders in various industries explain how corporate transformation and better internal efforts led to the byproduct of culture change. Among these is former Ford CEO Alan Mulally, who joined the company in 2006 and faced harsh obstacles, including sequestered units that made different vehicles, targeted different markets, and existed independently of one another. He later implemented One Ford, an initiative used to eliminate waste and improve communication between upper management, executives, and Ford employees. This also allowed Ford to easily identify low-sellers, which made more room to focus on the production of compact, energy-efficient models. Novartis CEO Dan Vasella followed a similar route. By streamlining operations and establishing key objectives, the company shifted from a business rooted in prescription drugs to a healthcare products portfolio. “[The chief goal was] to discover, develop, and bring to patients better medicines again and again,” Vasella told HBR. “First you have to deliver

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